EDIT: Hi all. The issues below have been solved. We’ve moved hosts which will allow us to monitor the servers better. It’s also substantially cheaper – which is good – lets us focus our limited money where it matters – on getting Offline Writing to you as soon as possible.
We are so sorry about the current Novlr beta outage. Firstly – and the most important thing – is that your words are safe. Nothing has happened to them. They are not lost.
We are working on the problem and we hope to be back up as soon as we possibly can. It may take us longer than we initially thought. I don’t want to put an estimate on when we’ll be back but as soon as we can be. It won’t be tonight (UK time). Again, we’re really sorry.
I can assure you that we don’t want this to happen again and will do whatever we can to get the site back up quickly – but we’d prefer to get it back up robustly so that takes a little longer.
Thank you in advance for your patience and support.
Your Novlr team.